File a Complaint
If you are a customer of a financial institution and have a complaint, the Utah Department of Financial Institutions (DFI) or another regulatory agency may be able to assist you. The DFI does not regulate all financial institutions in Utah.
To avoid unnecessary delays, we strongly encourage you to begin by determining which agency(s) may have authority to process your complaint. This is a two-step process. Step 1 will take you to a different page on our website. After you complete Step 1, return to this page to complete Step 2.
Step 1) Click here and enter the financial institution’s name in the “Find by Name” field. Find the institution’s name in the result list, and then note the financial institution type shown under the name. (Hint: the types are shown on the following chart.) If the financial institution does not appear on our list, call us at 801-538-8830 for assistance.
Step 2) Look at the financial institution type in the following chart to find the appropriate regulatory agency and contact information.
|
Financial Institution Type |
Regulatory Agency |
|---|---|
| Federal Credit Unions | National Credit Union Administration |
| Federal Savings Associations | Office of the Comptroller of the Currency |
| National Banks | Office of the Comptroller of the Currency |
| Out-of-State State Banks | Go to the institution website, identify the state where it is headquartered, and contact that state banking department. |
| State Banks | Utah DFI and other options may apply. Please call us at 801-538-8830 before submitting a complaint |
| State Credit Unions | Utah DFI and other options may apply. Please call us at 801-538-8830 before submitting a complaint. |
| State Industrial Banks | Utah DFI and other options may apply. Please call us at 801-538-8830 before submitting a complaint. |
The DFI only accepts written complaints. Verbal complaints cannot be accepted or reviewed. Your written complaint may be a letter, email, or this complaint form. Emailing your complaint to complaints.dfi@utah.gov will ensure the fastest service.
- Complaint Form.PDF (230KB)
The complaint form is an Adobe Acrobat form that needs to be filled out in Adobe Acrobat Reader, not your browser’s PDF viewer.
If you cannot email your complaint form, you may complete it by hand and submit it by one of the following options
- FedEx or UPS overnight delivery: Utah Department of Financial Institutions, 324 South State Street, Suite 201, Salt Lake City, Utah 84111
- US Postal Service: Utah Department of Financial Institutions, PO Box 146800, Salt Lake City, UT 84114-6800
- Fax: (801) 538-8894
We will email written acknowledgment to you within seven (7) business days of receipt of your completed complaint form. If you did not provide your email address, we will mail a letter to you.
If you have questions, please call 801-538-8830.